Shipping policy

Shipping & Delivery Policy

Last updated: October 26, 2026

Thank you for shopping with Cindatrip. This policy explains how we process and ship your orders, how shipping costs are calculated, and what to expect after placing an order at www.cindatrip.com.

Order Processing

Unless otherwise stated on our website, orders are generally processed within 1 business day, excluding weekends and public holidays.

Orders placed after noon, on weekends, or on public holidays may begin processing on the next business day.

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available for your shipping method.

Shipping Methods & Delivery Times

Available shipping methods, applicable charges, and estimated delivery times are displayed at checkout based on your shipping destination and the available services.

Delivery estimates begin after your order has shipped and are not guaranteed unless expressly stated otherwise. Actual delivery times may be affected by carrier operations, customs inspections, weather, public holidays, and other circumstances beyond our reasonable control.

If your order is delayed beyond the expected delivery window, please contact us for assistance.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order details, and available shipping methods. Any applicable shipping fees will be displayed before you complete your purchase.

Free shipping may be available on qualifying orders where expressly displayed on our website or at checkout. Please review the applicable terms before placing your order.

Customs, Taxes & Import Fees

Canada

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees.

Where applicable taxes and import charges are calculated and collected at checkout, the relevant amounts will be shown before you complete your purchase. If these charges are not collected at checkout, they may be payable before or upon delivery and are the customer's responsibility unless otherwise stated or required by law.

United Kingdom

Orders shipped to the United Kingdom may be subject to VAT, customs duties, import taxes, brokerage fees, or carrier handling charges.

Where available, applicable taxes and import charges will be displayed and collected at checkout. If checkout expressly confirms that duties and taxes are prepaid, those charges should be covered as stated at checkout.

If duties or taxes are not collected at checkout, additional charges may be payable before or upon delivery. Unless otherwise stated or required by law, these charges are the customer's responsibility.

Customs procedures may affect delivery times. We recommend checking the applicable import requirements before placing an order.

European Union

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, brokerage fees, or carrier handling charges, depending on the shipment and applicable rules.

Where available, applicable charges will be calculated and displayed at checkout before you place your order. If checkout expressly states that duties and taxes are prepaid, the relevant charges will be handled as stated there.

If charges are not collected at checkout, you may be required to pay applicable amounts before or upon delivery, unless otherwise stated or required by law.

Import charges may vary according to the destination country, product classification, declared value, country of origin, and shipping method. Customs processing may also affect delivery times.

Other International Destinations

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or carrier.

Any charges collected at checkout will be displayed before you complete your purchase. If applicable charges are not collected at checkout, they may be payable before or upon delivery and are the customer's responsibility unless otherwise stated or required by law.

Order Tracking

Once your order ships, we will send a shipping confirmation email containing a tracking number and tracking link when available.

Tracking information may take some time to appear or update in the carrier's system after dispatch. If your tracking information does not update for an extended period, please contact us with your order number.

You can also visit our website for store information and contact details.

Shipping Destinations

We ship to destinations supported by our store's current shipping configuration and available shipping services. Available destinations and shipping options are confirmed at checkout after you enter your shipping address.

International shipping availability may vary by destination, product, carrier, and applicable import restrictions. If your destination is not available at checkout, please contact us to ask whether shipping options are available.

Address Accuracy

Please review your shipping address carefully before completing your order, including your full name, street address, apartment or unit number where applicable, city, postal code, and country.

If you need to correct your address, contact us as soon as possible at service@cindatrip.com and include your order number and the corrected address.

We will make reasonable efforts to accommodate address changes before dispatch, but we cannot guarantee changes once an order has been processed or handed to the carrier.

Lost, Damaged, or Delayed Packages

If your package appears to be lost, arrives damaged, or experiences an unusual delay, please contact us at service@cindatrip.com.

Please include your order number, tracking number if available, and relevant photos for damaged items. We will review the information and assist you with the appropriate next steps, including contacting the carrier where necessary.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Order Changes & Cancellations

If you need to change or cancel your order, contact us as soon as possible at service@cindatrip.com.

We may be able to accommodate a request before the order is processed or shipped. Once an order has been dispatched, changes or cancellations may no longer be possible, and the applicable return procedure may need to be followed instead.

Where a cancellation or refund is approved or required by law, the refund will generally be issued to the original payment method, subject to applicable legal requirements and payment-provider processing times.