Refund/Return Policy

Return & Refund Policy

At Cindatrip, we want you to feel confident and satisfied with every purchase. If your order doesn't meet your expectations, we're here to help. Please review our Return & Refund Policy below for information about return eligibility, refund processing, and how to contact our customer service team.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

Your return request must be submitted within 30 days of the delivery date.
The item must be unworn, unwashed, and in its original condition, with all original tags attached where applicable.
The item must be returned with its original packaging, where reasonably available.
You must provide valid proof of purchase, such as your order number or receipt.

For hygiene and product-protection reasons, certain items may not be eligible for return where permitted by applicable law. Items clearly marked as final sale may also be excluded from returns, subject to applicable consumer protection requirements.

This policy does not limit any mandatory rights you may have under applicable consumer protection laws.

2. How to Initiate a Return

To request a return, please follow these steps:

Contact our customer service team at service@cindatrip.com within 30 days of delivery.
Include your order number, the item you wish to return, and the reason for your request.
Wait for our team to review your request and provide return instructions, including the appropriate return address.
Once your return is approved, carefully package the item and ship it according to the instructions provided.

Please do not send items to an address before receiving return instructions from our customer service team.

Unless the return is due to a defective, damaged, incorrect, or otherwise non-conforming item, return shipping costs are generally the customer's responsibility, subject to applicable law and our stated policies.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. We aim to process approved refunds within 5–7 business days. The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Refunds will be handled in accordance with applicable law and the terms communicated during the return process.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at service@cindatrip.com before returning the item.

Exchanges are subject to product availability. If the requested item is unavailable, our team can help you explore the available options in accordance with our return policy.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at service@cindatrip.com as soon as possible.

Please include your order number, a description of the issue, and clear photos showing the item and any relevant damage or discrepancy.

After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law. Where the issue is confirmed to be our responsibility, we will provide appropriate instructions regarding return shipping costs.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check your bank account and contact your card issuer or payment provider, as processing times may vary.

If you still cannot locate your refund, please contact us at service@cindatrip.com. Our team will be happy to assist you.

7. International Returns

For international orders, return shipping costs and any applicable customs duties, taxes, or other charges will be handled in accordance with applicable law and the circumstances of the return.

We recommend using a trackable shipping service and keeping your return shipment receipt until your return has been completed.