Last updated: October 26, 2026

Return & Refund Policy

At Cindatrip, we want you to feel confident when shopping with us. This Return & Refund Policy explains how to request a return, exchange, cancellation, or refund for purchases made through www.cindatrip.com.

Returns

Eligible items may be returned in accordance with this policy and applicable consumer protection laws.

Unless otherwise required by law, returned clothing must be unworn, unwashed, undamaged, and in the condition in which it was received, with original tags attached where applicable. Items should be returned in their original packaging where reasonably possible.

We may assess the condition of returned items before approving a refund. Where permitted by applicable law, a deduction may apply if an item has been used, damaged, or handled beyond what is necessary to inspect its nature, characteristics, and fit.

Please contact us before returning any item so we can confirm eligibility and provide return instructions.

How to Start a Return

1. Email service@cindatrip.com with your order number and the item or items you wish to return.
2. Briefly explain the reason for your return. If an item is defective, damaged, or incorrect, please include clear photos where possible.
3. Wait for our customer support team to confirm the next steps and provide return instructions before shipping anything back.

Do not send returns to the address shown on your shipping parcel unless our team has confirmed that it is the correct return address.

Unless we state otherwise or applicable law requires otherwise, customers are responsible for return shipping costs for change-of-mind returns. If an item is defective, damaged, incorrect, or otherwise does not comply with applicable law, contact us for assistance with the appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is defective, damaged, or different from what you ordered, contact us as soon as possible at service@cindatrip.com.

Please include your order number, a description of the issue, and photos of the item and packaging where possible. We will review the issue and work with you to determine an appropriate resolution in accordance with applicable law.

Exceptions and Non-Returnable Items

Certain items may be excluded from change-of-mind returns where permitted by applicable law. Any applicable exclusions will be communicated on the product listing or at the time of purchase.

Nothing in this section limits your statutory rights concerning defective goods